Returns & Refund Policy
Due to the perishable nature of our organic, allergen-free chocolate, we cannot accept physical returns to ensure food safety for all customers. If your order arrives damaged or incorrect, please contact us within 14 days for a full replacement or refund.
Inspection
Examine your chocolate delivery immediately upon arrival to ensure everything is in perfect condition and matches your order.
Documentation
If there are issues with melting or damage, take clear photos of the product and the shipping packaging as evidence.
Contact Support
Email our customer care team with your order number and photos to initiate a claim for a refund or reshipment.
Resolution
Once approved, we will process your refund to the original payment method or ship out a fresh batch of chocolate at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing